WorkLine^TM Service Order Module

Overview

All requests for service are telephoned in to a service desk in the Work Control Center.  Here, the request is entered into the Service Order Module.  This module will manage every job, from request to completion.  Requests are entered directly into the system on user-friendly, menu-driven screens.  Access is customized to suit the needs of each type of operator.  Work requests are entered on receipt.

All work requests are maintained and are available on-line, in real time, eliminating the practice of hand written tickets passed to clerks for data entry.  Similarly, work completion data can just as easily be entered.

The Service Order Module tracks such information as detailed descriptions of the work, the facility and location within the facility, the nature of the work, control and work order numbers, status, class, shop assignment, requestor information, labor and equipment requirements, assigned labor, equipment and supplies.  Any special conditions can also be identified.  Authorizations and unlimited notes are also provided per service order.

Each work request, upon entry, is assigned automatically a work order number by the system.  This number remains with it's respective work request permanently.  Work orders are assigned sequentially.

Work management - scheduling, status changes, tracking, reporting, and completion - is handled with the powerful capabilities of WorkLine^TM.  Procedures are provided which enable the system to be employed so the operation runs smoothly; adverse trends are identified before they become major problems, and managers can make decisions based on sound information rather than resort to crisis management.